Terms and Conditions:
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All prices are in Canadian Dollars. Orders are required to be fully paid before being shipped.
Return Policy:
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There are no returns on items without prior authorization. Please contact us first so that we may resolve your issue prior to requesting return authorization.
Shipping Policy:
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All items are shipped as soon as possible and usually the next business day. Your order may not all deliver in one package as some items are shipped directly from different sources. Standard delivery is via Parcel Post as it is the most universally available in Canada. Please contact us should you require expedited shipping. International customers are responsible for any taxes or import fees applied to their shipment.
Privacy Policy:
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The privacy of your data — and it is your data, not ours! — is a big deal to us. We’ll only ever access your account to help you with a problem or in fulfilling your order. We do not keep an account for you on file. This may require an extra moment or two when you place an additional order, but it means there is one less place your data exists or is open to being hacked.
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Identity & Access
When you order from Gord's Garage, we ask for your name, address, and email address. That’s just so we can send you invoices, updates, or other essential information. We’ll never sell your personal info to third parties not required for completing your order, and we won’t use your name or company in marketing statements without your permission, either.
When you pay for your order, we ask for your credit card and billing address. That’s so we can charge you for your order, calculate taxes due, and send you invoices. Your credit card is passed directly to our payment processor and doesn’t ever go through our servers. We store a record of the payment transaction, including the last 4 digits of the credit card number, for account history, invoicing, and billing support. We store your billing address to calculate any sales tax due in Canada, to detect fraudulent credit card transactions, and to print on your invoices.
When you email us with a question or to ask for help, we’ll keep that correspondence, and the email address, for future reference. When you browse our marketing pages, we’ll track that for statistical purposes (like conversion rates and to test new designs). We also store any information you volunteer, like surveys, for as long as it makes sense.
The only times we’ll ever share your info:
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• To provide products or services you’ve requested, with your permission. For example, when we use a shipping company to ship orders, and a credit card processing company to charge your card.
• To investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, or as otherwise required by law.
Links
Sometimes, we link to other sites. We are not responsible for the privacy practices of these other sites. Be aware of that when you leave our site and read the privacy statements of other sites you visit. This privacy statement applies solely to information collected by this website.
Law Enforcement
Gord's Garage won’t hand your data over to law enforcement unless a court order says we have to. We flat-out reject requests from local and federal law enforcement when they seek data without a court order. And unless we’re legally prevented from it, we’ll always inform you when such requests are made.
Security & Encryption
All data is encrypted via SSL/TLS when transmitted from our servers to your browser.